Online Computer Repair FAQ

What is online computer repair?

Online computer repair - also known as "remote support", allows us to remotely view your computer screen and securely fix most computer, network, personal electronics and mobile device problems right through the Internet via remote control. In fact, it's like watching your computer fix itself.

This type of support works through desktop sharing technology. What this means is that when you log in to our secure online help desk, you can allow a certified technology expert to view and interact with your computer remotely via the Internet.
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How long does an average support session last?

Online support sessions can last anywhere from 15 to 120 minutes, depending on the type of help you need.

In some cases, a computer may need a comprehensive tune-up due to a severe case of spyware. This could take over an hour. In other situations, you may be looking for set up and training support for a new MP3 player or digital camera. These sessions may be as short as 30 minutes. For simple problems, like locating a lost file or fixing an email problem, you can get help in as little as 15 minutes.
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Can you get back into my computer after my session is over?

No, not until you log in again and request service. When you log in to our secure online help desk you are prompted to download a temporary desktop sharing application as well as supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.
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Is it secure?

We use a 256bit, aes encrypted connection between your computer and the technician's computer.

In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. You are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.
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Is it easy to use?

By allowing a remote technician to access your computer through the Internet they are able to perform work on your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'.
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When is online PC service available?

We're open 24 hours a day, 7 days a week.
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Do you charge to diagnose my computer?

NO... We will look at your problem's and tell you what is wrong for free! We do not believe it is fair to charge for something until we know what's wrong and you are given the opportunity to think it over and weigh your options!
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Is your work guaranteed?

When you notify within 7 days of the service, we will work to remedy any issues that occurred within that 7 day period. At virus-assassins, our customer's satisfaction is our primary goal. If we can't fix it, the service is free. It doesn't get any better than that!

Our key components of quality service are:

* A carefully screened team of remote service technicians.
* A set of services crafted to meet all the needs of your home, mobile and small office computer environment.
* A sincere desire to make all our customers happy.
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Are your technicians qualified to work on my computer?

Our computer technicians are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, and/or Certified Network Administrators. Every technician is pre-qualified, has 5+ years experience in a help desk environment and completes an extensive 2-week training course on excellent service delivery and the virtual interface.
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How do I get started?

We have made that process very easy. Enter a work request online or call us and we will enter a work request for you. Within a few minutes a technician will call you back and begin analyzing your situation.
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